We currently ship only within the contiguous United States. Shipping charges apply and will be shown at checkout.
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After the order has been paid, the warehouse needs 1-3 days to process your order. Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships.

Estimated Shipping Time: 3-7 business days.

Note: Packages are not shipped nor delivered on weekends and local public holidays and may delay due to external factors such as extreme weather conditions and technical failures.

Additionally, during promotional campaigns, delivery times may take longer than usual.

Feel free to contact us if you have any questions about your order's status. Alternatively, if you already have a tracking number, please feel free to check the status via the FedEx or UPS Website.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Yes, we offer a30-day return policy. We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly, and we’ll guide you through the process.

Once an order is submitted, we are unable to change the ordered products or the quantity selected.
In this situation, we suggest you contact us as soon as possible to cancel the incorrect order.

Thereafter, we recommend you place a new order for your desired item(s) on our website at your own convenience.

The nation, product quantity and category cannot be changed once an order has been placed. If you wish to change your delivery address, please contact us and we will do our best to assist you in this matter.

In case we cannot change the address anymore, usually because the package has already been shipped, we will need to contact our courier to request a change of delivery address.

When requesting for an address change, we need the following information:
First and Last name
Street name and number
Zip code and City
Country
Phone number

Kindly note that this process may delay the delivery time; Movatech is not responsible for any delay in delivery due to an address change requested by the customer.

If you wish to cancel your order, please contact us immediately. Once your cancellation request is confirmed, we will notify you via email.

If your order has not been shipped, we will process the cancellation and issue a full refund to your original payment method. The refund will be completed within 3–5 business days, and we will notify you via email.

If your order has already been shipped, we will try to contact our courier to have the package returned to our warehouse. However, this may not always be possible. In that case, you may either refuse the delivery when the package arrives, or accept the package and request a return for a refund. Please contact us at support@kavorhome.com for return instructions.

Within 1-2 business days of placing your order, you will receive a tracking number via email from our courier partner FedEx or UPS containing your package’s tracking information .

If you place your order during the weekend or a public holiday, it will be processed the next working day.

If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via support@kavorhome.com. We can give you the inside info.

If you receive your package and it is not what you ordered, please contact us immediately and provide us with the following:

Pictures of the item(s) you received together with the delivery note, and please make sure that the details are clear and visible. We will do our best to assist you further.

In addition to the outer packaging, our products are additionally equipped with an internal protective film. Please inspect the package upon delivery. If items are missing or damaged, please contact us by sending an email to support@kavorhome.com within 48 hours after receiving the package, and our customer service will reply to your email within 1 business day. To protect your rights, you are highly recommended to shoot a complete unboxing video and check the items according to the packing list.

Within 1-2 working days after placing a successfully placed your order, you’ll receive a tracking number from our courier. If you have not received your UPS Tracking Number, please contact us and we will look into this for you immediately.

If you haven’t received your order and you have a tracking number, we urge you to contact your local FedEx or UPS Office in the first instance. The courier companies will have more accurate information regarding the status of the delivery.