Return and Refund Policy

At Kavorhome, customer satisfaction is our top priority. We want you to love your purchase; however, if you are not entirely satisfied, our policy is designed to be transparent, simple, and fair.

This policy applies exclusively to orders placed within the United States.

1. 30-Day Return Window

You have thirty (30) days from the date you receive your product to request a return, exchange, or refund for any reason.

To initiate a return: Please contact our support team at support@kavorhome.com within this 30-day window. Returns sent to us without prior authorization will not be accepted.

2. Return Conditions & Product Status

To ensure your return is accepted and processed successfully, the following conditions must be met:
Product Condition: The item must be in its original, unused, and undamaged condition. It must be returned in its original packaging, complete with all accessories, manuals, and any bundled promotional gifts.
Proof of Purchase: A valid order confirmation, invoice, or receipt from our official website must be provided.
Exclusions: Products showing damage due to unauthorized modification, incorrect installation, improper use, or negligence will not be eligible for returns.

3. Restocking Fee

We do NOT charge any restocking fees.
Restocking Fee: $0.00

4. Return Shipping Cost & Label Summary

Return Reason

Who pays return shipping?

    How to get return label?

Non-quality issue;(customer remorse, wrong item ordered, etc.)

Customer

    After return approval, you may use your own carrier or request a label with cost deducted from your refund.

Quality issue / Defective

Kavor

   We will email you a free prepaid return label.

5. Return Address

All authorized returns must be sent back to our dedicated logistics center in the contiguous United States. 

Return Address: Once our after-sales team approves your return request, we will send you the exact U.S. warehouse return address via email. 
Please do not mail items to any address on the original shipping box before contacting us, as our processing facilities are separate from dispatch centers.

6. Return & Exchange Procedure

Step 1 – Submit Request
Email our After‑sales Team at support@kavorhome.com with:

  • Your order number

  • Reason for return (e.g., quality issue, wrong item, no longer needed)

  • Clear photos of the product and packaging (if damage or defect is claimed)

Step 2 – Approval & Instructions
Our team will review your request within 24 business hours.

  • If approved, we will send you the return warehouse address (located in the contiguous US) and, if applicable, a prepaid return label.

  • For non‑quality returns, return shipping costs are your responsibility (you may use your own carrier or request a label with cost deducted from your refund).

Step 3 – Ship the Package

  • Securely pack the item in its original packaging, including all accessories, manuals, and any bundled gifts.

  • You must ship the return within ten (10) days of receiving our approval.

  • Unauthorized returns or Cash on Delivery shipments will be refused.

Step 4 – Refund Issued
After we receive and inspect the returned item, we will process your refund within 7 business days back to your original payment method. You will receive an email confirmation.

  • Note: Original shipping fees (if any) are non‑refundable unless the return is due to a confirmed quality defect on our part.

Conditions for Return (Quick Summary)

  • Valid proof of purchase (receipt or invoice) is required.

  • For non‑quality returns, request must be made within 30 days of receipt. Product must be free from damage caused by unauthorized modification, incorrect installation, improper use, or misuse.

  • If purchased with a bundle discount, we reserve the right to deduct the corresponding discount value from the refund.

  • Products returned without prior approval or outside the 10‑day shipping window may not be accepted.

6. Refund Timing

  • Once your return is received and inspected at our US warehouse, we will process the refund within 7 business days.

  • Refund will be issued to your original payment method.

  • After you receive our refund confirmation email, please allow an additional 3 business days for the funds to appear in your account (depending on your bank or card issuer).

  • If you have not received your refund after 10 business days of our approval notification:
    1. Check your bank account or credit card company again (processing times vary by financial institution).
    2. If you have done this and still have not received your refund, please contact us at support@kavorhome.com, so we can assist you.


8. Order Cancellation

We usually process orders within 1–3 business days of receipt.

To cancel, please contact us within 12 hours of placing the order.

  • If your order has not yet been shipped, we will cancel it immediately and issue a full refund within 7 business days back to your original payment method.

  • If your order has already been shipped, we cannot cancel it. Please either return the item for a refund after receiving it, or refuse the delivery. Contact us for assistance.

  • If the package has already left our warehouse but we can intercept it, we will try to contact the courier to return it.

You will receive an email confirmation once the cancellation or refund is approved.

9. Policy Updates & Contact Us

Kavor reserves the right to modify this policy. The latest version will be posted on our website. If any term conflicts with your local law, local law prevails.

Email: support@kavorhome.com